I have a question / comment / technical support issue - is there anyone there who can help me?
Do I have to be a paid BAEN member to register and post Classified Ads?
No, anyone can become a registered user and post Classified Ads regardless of membership status. Registration and text-only ads are free of charge. We do charge a fee for posting photo ads, payable on-line by credit card or PayPal. Note: Advertised horses, items and services must be located in California unless otherwise specified. Paid Members receive additional benefits such as priority ad ranking and photo ad discounts - please click here for details.
Is there a ch arge to post an ad on BAEN?
Text-only ads are free of charge for horses/items/services located in California or having unique local significance (if you're submitting an ad from out of state please check our guidelines at www.bayequest.info/outofstate.htm). We charge a reasonable fee for photo ads; please see complete pricing at www.bayequest.info/adpricing.htm.
I wasn't able to pay for my photo ad when I submitted it, what do I do now?
If you're unable to pay for your photo ad at the time you submit it, you may use either of the following payment links within 24 hours:
1. Use our secure form at https://www.bayequest.info/ssl/orderinfo.php to pay by credit/debit card or Paypal.
2. If the above form has denied your card information or gives you difficulty for any reason, use our alternate secure form at https://www.bayequest.info/ssl/orderinfo.php.
If you've changed your mind and don't want a photo in your ad, let us know and we'll turn it into a free text-only ad for you.
Am I going t o get a bunch of spam or junk mail from BAEN if I become a registered user or post a Classified Ads?
The answer to this is No and Maybe. (1) No: Registered Users will not be added to an advertising mailing list. Registered users may occasionally receive emails from BAEN alerting them to important user issues, but whenever possible we will post these alerts on our News and Updates page rather than send them by email. Unlike many web directories BAEN does NOT participate in direct email marketing to users or members, nor do we sell or share your contact information with others. Please see our Privacy Policy. If you choose to include an email link in your ad, your actual email address will be concealed. (2) Maybe: While BAENmail conceals your address from harvesting programs, remember that our site is open to the public. This means that if you include an email link in your ad, anyone can manually click on that link to send you a BAENmail message. See our Tips on Preventing Spam.
Do the Classified Ads provide any protection against spammers and email harvesting programs?
Yes. email links in the Classified Ads employ BAENmail. This email system operates from BAEN's server and conceals the address of the recipient while allowing visitors to send email by clicking on a live link. Because your address is invisible, email harvesting programs can't capture it and spammers can't save it to their mailing lists. Note: If you reply to a message sent via BAEN Mail, the recipient can see your address. Even so, we've included a "don't link" box for you to check if you don't want a clickable email link in your ad. If you don't want to include an email link then you must provide some other way for interested parties to contact you, such as a telephone or cell number.
Why doesn't my submission immediately appear in the Classified Ads after I submit or renew it?
All new submissions and renewals are reviewed for accuracy and appropriate placement before posting. We work hard to review and post Classified Ads as quickly as possible, so most ads typically appear within a few hours.
H ow are Classified Ads displayed and ranked?
When browsing, ads are displayed in descending chronological order in all ad categories. In search results, all photo ads are displayed first followed by text ads.
On any given date Member photo and text ads will be ranked above non-member photo and text ads ads. For more information on Member benefits please click here or write to info@bayequest.com.
UpFront spotlight ads will always be ranked at the top of their categories when browsing, see more details at www.bayequest.info/upfrontads.htm.
What are your specifications for photo ads?
(1) File Format: Photos uploaded to our Classified Ads system must be either .jpg or .gif format. If your photo is in a different file format such as .bmp or .tif and you are not able to reformat it yourself, email it to info@bayequest.com along with your ad ID number or ad Title and we'll upload it for you. Photo collages are OK, but all images must be static, please do not submit animated files.
(2) File Size: The maximum file size for photos is 600K. As digital or scanned photos are typically larger than 600K, these files must be resized/compressed before uploading. You can do this yourself using commonly available photo editing tools such as Picasa from Google or Image Resizer for Windows XP. Please note we cannot provide technical support for these or any other photo editing tools; use at your own risk.
(3) Photo Ad Specifications: The maximum dimensions for photos are 500 pixels high and 500 pixels wide. Maximum file size is 600K. Photos must be .jpg or .gif file format.
We crop/resize/compress nearly every photo that's uploaded, so don't worry if you don't have the tools to match these specs, we will do it for you. Some folks enjoy editing/cropping/resizing their own photos, others would prefer not to. If you have difficulty uploading your photo for any reason, just email it to us along with your ad ID number or ad Title and we'll take care of it for you.
I cant see the ad navigation links / Classified Ads links aren't working / I see blank spaces instead of text
Your Internet Protection Software, Ad Blocking, or Anti-Popup software is the likely culprit. Many individuals and business networks are using Internet protection/ad blocking software such as Norton NIC, Google, etc. and leaving all default features turned on. These ad-blocking programs can interfere with your ability to navigate this and other commerce web sites by hiding and disabling legitimate links. Click here for details. Our site has been tested on Internet Explorer, Netscape, Opera, Mozilla, and Safari. If you're using a different browser and encounter difficulties while browsing our site, please let us know the name/version of your browser then contact your browser manufacturer for assistance.
I forgot m y password / user name / password question.
You can retrieve your password quickly at http://www.bayequest.info/getpwd.php. Can't remember your user name or password question? Send your request to info@bayequest.com.
I have a ques tion / comment / technical support issue.
Please write to us any time at info@bayequest.com with questions, comments and feedback. We are always happy to hear from you.
Don't have a user name and password? Go to 
